Terms and conditions

MONSOON AND BEYOND reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Web Site.

PRIVACY POLICY

We make every effort to protect the privacy of our users and customers. As such, this privacy policy sets out how MONSOON AND BEYOND (hereafter also referred to as 'us' or 'we') uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February, 1st, 2014.

Information we may collect

Name and contact information including email address, postcode, preferences and interests, or other information relevant to customer surveys and/or offers. We require this information to understand your needs and provide you with a better service.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, using the address below. We will promptly correct any information found to be incorrect.

Contacting us

If there are any questions regarding this privacy policy you may contact us at: info@monsoonandbeyond.com

ORDER CANCELLATION BY MONSOON AND BEYOND

Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. MONSOON AND BEYOND reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days.

PAYMENT POLICY

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the preset limit mutually agreed by you and between your "Bank/s"; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.

All payments made against the purchases/services on monsoonandbeyond.com by you shall be as against the price displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by MONSOON AND BEYOND.

Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and a fool proof online shopping environment to our users.

MONSOON AND BEYOND may employ PayPal and such other third party facilities, for Payments on the Website. Such payments shall be made through electronic transactions, as may be permitted by MONSOON AND BEYOND which shall be at its sole discretion. Use of such third party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.

DELIVERY

MONSOON AND BEYOND endeavors but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if MONSOON AND BEYOND fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, MONSOON AND BEYOND may at its discretion charge you for additional shipping cost.

LOSS IN TRANSIT

All items purchased from MONSOON AND BEYOND are made pursuant to a shipment contract. The risk of loss and title for such items purchased on our site pass to you upon our delivery to the carrier.

REFUNDS & RETURNS

We really hope that you're happy with your MONSOON AND BEYOND product! If, however, you are unhappy, or if your product has been damaged in transit, please contact us at customercare@monsoonandbeyond.com as soon as possible. We can offer a refund or replacement on any item as long as it is returned in its original condition and packaging within 45 days of receipt. Please note, however, that we are unable to reimburse shipping costs, including those to return the product to MONSOON AND BEYOND. We recommend that you obtain proof of postage on returning the item to us, as we cannot accept responsibility for items lost in the post. Once we receive the item/s, the refund will be initiated.

No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

Product Uniqueness

MONSOON AND BEYOND products are handcrafted and as a result, no two products can be exactly the same, slight differences between products are to be expected and are considered to emphasize the uniqueness of every product we offer. MONSOON AND BEYOND attempts to display as accurately as possible the colors of the products shown. However because the colors you see will depend on many factors, including your monitor or printer, as a result we cannot guarantee that the color you see matches the product color. All photographs are for illustrative purposes only.

PRODUCT DESCRIPTIONS

Products displayed on monsoonandbeyond.com attempts to be as accurate as possible. However, MONSOON AND BEYOND does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by MONSOON AND BEYOND is not as described, your sole remedy is to contact MONSOON AND BEYOND within 48 hours of receipt and MONSOON AND BEYOND reserves the right to provide a solution as per its discretion. MONSOON AND BEYOND is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.

PRODUCT PRICING DISCLAIMER

The prices displayed on our website may vary from country to country for the same product. Prices shown on the website both for India and in other International countries are subject to change without prior notice. These prices only reflect the MRP and do not include shipping which may be extra as applicable.

INACCURACY DISCLAIMER

From time to time there may be information on our website that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. MONSOON AND BEYOND reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

INDEMNITY

You agree to indemnify and shall not hold MONSOON AND BEYOND (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) for any claim or demand, including but not limited to reasonable attorneys' fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered.

BREACH

In the event you are found to be in breach of the Terms of Use or Privacy Policy or other rules and policies or if we are unable to verify or authenticate any information you provide or if it is believed that your actions may cause legal liability for you, other users or us, without limiting to the present, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your account, and/or refuse to provide you with access to this website. Any user that has been suspended or blocked may not register or attempt to register with us or use the website in any manner whatsoever until such time that such user is reinstated by us.

Notwithstanding the foregoing, if you breach the Terms of Use or Privacy Policy or other rules and policies, we reserve the right to recover any amounts due and owing by you to us and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your account, and/or refuse to provide you with access to this website.

SEVERABILITY

We reserve the right to make changes to our site, policies, terms and these conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

WAIVER

The failure by MONSOON AND BEYOND to enforce at any time or for any period any one or more of the terms or conditions of the Agreement shall not be a waiver by MONSOON AND BEYOND of them or of the right any time subsequent to enforce all Terms and Conditions of this agreement.

FORCE MAJEURE

Failure on the part of MONSOON AND BEYOND to perform any of its obligations and the non-furnishing of the service, shall not entitle you to raise any claim against MONSOON AND BEYOND or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfillment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of MONSOON AND BEYOND that directly or indirectly hinders or prevents MONSOON AND BEYOND from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.

DISPUTE RESOLUTION

This agreement shall be construed and the legal relations between YOU and MONSOON AND BEYOND hereto shall be determined and governed according to the laws of Hong Kong as MONSOON AND BEYOND acts as a brand of TDS Media Ltd. based in Hong Kong. If any dispute arises between You and MONSOON AND BEYOND regarding your use of the website or your dealing with MONSOON AND BEYOND in relation to any activity on the website, in connection with the validity, interpretation, implementation or breach of any provision of the Terms & Conditions and/or Privacy Policy including but not limited to the rules and policies contained herein, the dispute shall be subject to the exclusive jurisdiction to the courts of Hong Kong.

Your obligations to pay the Payment Fees shall not be suspended during the pendency of such proceedings.

GRIEVANCE

Any grievances you have by way of use of the website can be addressed to the 'Customer Care' by way of email to customercare@monsoonandbeyond.com.

The 'Customer Care' shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.